Terms & Conditions

Legal Disclaimers

MINIMUM RENTAL AMOUNT IS R500.

GAUTENG

We service Johannesburg & Pretoria and surrounding areas within these regions. Contact us for delivery and collection fees.

The terms and conditions are between The Trove and the hirer (person or organization hiring the products) and by hiring from us you are agreeing with our terms and conditions. All goods hired are the responsibility of the hirer until they are returned to us.

RENTAL

The minimum amount for an order of hired goods is R500. This means that if your hired goods are less than the minimum amount you will still be charged R500 for your order. All prices on catalogue are for hiring on the day of event. Earlier or later collection and returns can be arranged a week in advance of event, but is not guaranteed.

COLLECTION AND DELIVERY

All goods hired out are only guaranteed for the day of the event. While we try our best to accommodate for early delivery, we reserve the right to alter delivery and collection times or dates. Hirer takes full responsibility of our items once in their care. We offer an affordable delivery service. Items collected the next day between 6:00 and 18:00 and the client should have someone ready to check quantities with The Trove staff. Return all weekend orders by Monday 12:00, or Monday – Friday bookings, items should be returned the next day before 14:00. No couriers allowed to collect and return, as it is both the supplier and customer’s responsibility to check and sign for items collected and returned. Once items have been received and signed for, it’s the customer’s responsibility and no objections to quantities and shortages will be accepted after signed and received. You may forfeit your Breakage deposit, if returns are late, minimum of R 500 charged for late returns. Collection and Return times are strict. The Trove is an online store only and agreed times need to be adhered to. When collection times are agreed with client and collection or delivery is not possible and The Trove need to leave the premises and return the client will be charged accordingly. We do not set up or break down, it is not part of the delivery fee. If this service is required, please indicate to be included on the invoice.

PLEASE NOTE with OWN COLLECTION of furniture

1. You need to bring your own:

MAN POWER (our guys are out on delivery & collections during this time) 2 guys minimum
TRAILER (size depending on items)
TYING STRAPS with ratchets & ROPES to tie

2. Items need to be returned as received in original and protective packaging.

3. Box pieces need to be between the velvet furniture and straps (velvet furniture wrapped in bubble wrap/pallet wrap before transit.

4. Strict Collection & Return dates and times.

SECURITY/BREAKAGE DEPOSIT

A security deposit will be charged per contract / hire item and is subject to the terms & conditions. The customer accepts that any additional fees charged due to loss or damage, will be deducted from the security deposit. Should the deposit be insufficient to cover additional charges then the customer agrees to pay any balances due. Refundable Deposit will be returned within 21 working days after we receive the goods in good condition or invoice will be send for any shortages/breakages due. When items are lost/broken, refundable deposit may be delayed.

CLEANING FEE

50c per dirty returned cutlery piece will be charged.

R 2 per dirty returned under plate will be charged.

R 1 per dirty wine glass returned will be charged.

Maximum of R 500 cleaning fee per order will be charged.

Floral Napkins may not be washed, should be returned dirty.

BROKEN OR LOST ITEMS

If an item is lost or returned to us in a condition whereby we cannot hire it out again, the hirer will be liable for the full replacement cost.

It is important that you check your items carefully upon collection and sign the accompanying delivery note accordingly. Please bring to our attention any problem with your order at this time. Upon signing you are fully responsible for the care of all the items and are expected to return them to us in good order.

CARE FOR PRODUCTS

A MINIMUM FINE OF R 500 WILL BE SERVED IF PRODUCTS ARE NOT CARED FOR.

No stacking of chairs with cushions on. No stickers on chairs or any other products. No red wine stains on tables. Products should be kept indoors and behind secure locked doors over night.

CHECKING AND SIGNING

It is very important that you check your items carefully upon delivery and sign the accompanying delivery note accordingly. Please bring to our attention any problem with your order at this time. Upon signing you are fully responsible for the care of all the items and are expected to return them to us in good order.

LIABILITY

The Trove will accept no responsibility for damage or injury caused to person or product as a result of this hire arrangement, unless negligence on the part of us can be shown. All goods are hired and are the responsibility of the hirer until they are returned to us.

QUOTES

Please note that we do not issue quotes as the prices of items are on the website. If you are ready to book and pay for your goods an invoice will be issued to you. The invoice is valid for 2 days only as we have limited stock of each item. Products may be booked by whoever secures their order first with the deposit due.

PAYMENT

Payment must be made via internet transfer. No over the counter payments will be accepted. Banking details will be on your invoice. The requested payment of your order is payable within 2 days of invoice date to secure your booking and the balance, if applicable is due 3 weeks prior to your event. Twenty One days before delivery a refundable breakage deposit is payable. This amount will not be the same for every order. Please inquire about deposit amount on your order. The balance of the deposit will be returned within 21 working days after return.

CANCELLATION

Please note that the deposit hire fee is non refundable should you wish to cancel your booking in part or in full. Please take note of the percentage paid, when booked on special offer. on Total (100%) outstanding amount is payable if the booking is cancelled 30 days prior to event.

We reserve the right to levy a charge of 10% of your order to cover any administrative expenses in the case of order changes. Changes to order and amounts are allowed up to 15% less than original booking. Increased orders are not guaranteed at original booking price.

SPECIAL OFFERS, VOUCHERS & COMPETITIONS

Special Offers and Vouchers can not be used in conjunction with each other. All special offer discounts exclude Coordination packages, or already discounted bundle offers or other offers.

Expiry date of special offers will be stipulated on the Special Offers tab.

Competitions prizes or vouchers or discount offers not interchangeable for money or any other offer or prize

Special Offers.

Cannot be used in conjuctions with other special offers.

Only applies on time line stipulated.

Confirmed orders cannot be cancelled to rebook on a new special offer.

Quote Requests: 1st day – last day of month 16:00

Payment Reflect before 2nd of next month 23:59.

Excludes: Coordination package, Candles, Labour, Delivery Fees and already bundled discounted deals.

Includes all full priced hiring items on catalogue.

Full Booking Deposit is non refundable.

Minimum order amounts will be stipulated with special discount.

Excludes Delivery & Collection.